Training solutions

Traditional application training methods have failed to deliver satisfactory customer service levels or fulfilled employees. Employee churn levels in financial services contact centres are at record levels. Furthermore, the traditional practice of waiting until the live system is finished before training can begin creates unnecessary delays in the delivery of the application’s benefits. Training with a Verisim simulation offers a new approach that overcomes traditional restrictions and will create more competent employees able to use live systems sooner.

It’s true that the best learning happens in real life with real problems and real people, not in classrooms. However, the risk to the business of this kind of learning is significant. Verisim simulations mirror the real world, equipping employees for success whilst minimising risk to the business.

Benefits

Tell me and I’ll forget

Traditional paper communications used typically for knowledge transfer has its own drawbacks. There’s no verification that they have even been read by the target audience, let alone absorbed and understood.

It’s challenging for staff to find a time box away from busy meeting schedules to read it. And even if they do it only stays fresh in their minds for a short while.

Show me and I’ll remember

The classroom environment used for both skills and knowledge transfer is a more common way to tackle particularly mission critical training objectives. It’s a very costly solution however. People need to be removed from their everyday activities for the duration of the training. Often the training will happen off-site, which involves extra time overhead as well as increasing the carbon footprint of the business at a time when there is a strong will to drive this down. It’s hard to schedule a training course to happen at a time when everyone can make it, so it’s hard to time it so that the knowledge is available in a ‘just in time’ manner.

Involve me and I’ll understand

A simulation provides focused training in a realistic environment even before the actual application is fully developed. It can run anywhere - either on a CD-ROM, the company intranet or on a Verisim hosted website. It can be run anytime to suit the recipient - and can be revisited at leisure to refresh the memory. In freeplay mode, it provides safe practice and experimentation in a risk-free environment, boosting user confidence. In tutorial mode it reinforces the most business critical processes to ensure best possible benefits from the learning content.

Verisim have streamlined the process for rapidly creating a rich, interactive simulation upon which to design and deploy the application system training required to guarantee successful system and staff deployment.

The success of your new application depends entirely on the effectiveness of your staff training programme. Yet under traditional methods the time and resources for educating end-users is always squeezed by development concerns.

In a fully managed, iterative approach, the Verisim team works alongside your delivery partners and business users to rapidly create a quality simulation of the application and effective training modules.

The competition between training and system development is removed. Employees are given a stable, risk free environment to acquire the necessary skills without adding strain to the internal IT operation

All Verisim training solutions are SCORM compliant, so they will interface to all mainstream learning management systems (LMS). We have our own LMS, which has a convenient management information portal to enable analysis of training uptake and usage. We can host this for you 24/7 or you can host it yourself as it uses standard Microsoft technologies.

The Development Approach

Verisim have an iterative agile approach to ensure that the focus is on the most business critical training needs.